Shipping Policy
Thank you for visiting our website. We trust you have found our products to your liking. As soon as you have placed your order, we will send you an Order Confirmation Email to confirm we have received it. We process orders Monday to Friday. Once your order has been dispatched, you will receive a Shipping Confirmation Email to confirm that it's on its way.
Shipping Rates and Estimates
|
Shipping option |
Value |
Service |
Price |
|
Ireland, Northern Ireland and UK |
Under £75 |
Royal Mail Tracked 48 Hours |
£7 |
|
Ireland, Northern Ireland and UK |
£75 and Over |
Royal Mail Tracked 48 Hours |
Free |
|
Europe |
Under £150 |
Royal Mail / Parcelforce |
£15 |
|
Europe |
£150 and Over |
Royal Mail / Parcelforce |
Free |
|
USA & Canada |
Under £200 |
Royal Mail / Other |
£25 |
|
USA & Canada |
£200 and Over |
Royal Mail / Other |
Free |
|
Rest of the World |
Under £200 |
Royal Mail / Other |
£25 |
| Rest of the World | £200 and Over | Royal Mail / Other | Free |
Shipping Timelines
We will give you an estimate of when your order will arrive, and we may send them in one or more packages, depending on what you have ordered.
Typical Delivery Times From Date Of Dispatch:
- Ireland, Northern Ireland and UK: 2 Working Days
- Europe: 3 - 7 Working Days
- USA & Canada: 7 - 14 Working Days
- Rest of the World: 7 - 14 Working Days
Please Note:
- Delivery times are calculated based on the date the order is dispatched.
- When placing your order, do make sure to provide your complete address including postcode where applicable and any other critical information to avoid any delays.
- During peak holiday periods such as Christmas, or due to other exceptional circumstances, you may experience some delivery delays.
- Unfortunately, we cannot deliver to P.O. Box addresses.
- If for any other reason we cannot send your order to the address you specified, we will let you know. We will do our best to find a solution so you can start enjoying our products as soon as possible.
- If for any reason, we cannot deliver to your country, we will let you know by email.
Liability
Unfortunately, we at Hibernicis do not accept any liability for delayed delivery caused by a third party, and as soon as you receive your order, the goods become your responsibility.
General Information & Customs Information
If for any reason, you are not able to pick up your parcel, and it makes its way back to us, we will have to apply additional postage charges for re-sending your order. For all products we ship outside of Ireland, Northern Ireland and Great Britain it's your responsibility to comply with your local laws and regulations regarding the import of products of this kind. Those can vary from one country to another, so we would definitely recommend getting in touch with your customs office if you have any doubts!
To comply with customs rules for cross border shipments, the value of your order will be listed on the outside of the package, and it may be subject to opening and inspection by customs authorities. The authorities in your country may also apply additional taxes and other fees, which will be yours to settle. If you would like to know more, do get in touch with your local customs authorities.
International Shipping
Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Hibernicis is not responsible for these charges if they are applied and are your responsibility as the customer.
How Do I Check The Status Of My Order?
The Shipping Confirmation Email you receive from us will include a tracking number which you can use to track your order. It may take up to 48 hours for that information to become available.
If you haven't received a message from us, do get in touch at contact@hibernicis.com and we will look into it for you. Make sure to write your full name and order number in your email.
Refunds, Returns, and Exchanges
Please refer to our Refunds & Returns Policy for any questions. If you would like to know more about anything on our site, or there's a question we haven't answered, we would love to hear from you. You can email us at contact@hibernicis.com.Grow with Hibernicis
Hibernicis was created to help us pause, relax, replenish and take time away from the stresses of everyday life. To that end, we have crafted a unique and effective bodycare range and continue to develop products to benefit mind, body and soul. As a young company, we're in the process of building a passionate and dynamic team.
Sales Consultant - Hong Kong
As the excitement builds for the launch of the Hibernicis flagship store in Hong Kong in October 2023 we are seeking talented and hardworking individuals to join us. We welcome applications from individuals who are aligned with our vision and are eager to take on new challenges.
While prior sales experience is desirable we also encourage applications from natural salespeople.
Proficiency in spoken and written English, Cantonese, and Mandarin is essential.
Whether you're interested in full-time or part-time positions, we'd love to hear from you.
Send us your resume at contact@hibernicis.com
Marketing Consultant - Hong Kong
If your strengths lie in the realm of Marketing, we have an opportunity for you too. We invite applications for the role of part-time Marketing consultant who can bring their expertise and insights to our growing brand.
Experience in Marketing and PR is essential, and familiarity with the region is a valuable bonus. Fluency in English, Cantonese, and Mandarin is a requirement.
Send us your resume at contact@hibernicis.com
