Refunds & Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original, sealed, undamaged packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It is our intent that your refund will be processed within 14 days. Refund times may vary depending on your bank or financial institution.
Late Or Missing Refunds
If you haven’t received a refund within 14 days, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is posted.
Finally, if you still have not received your refund after 14 days and completing the above, please contact us at contact@hibernicis.com
Sale Items
Only regular priced items may be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to contact@hibernicis.com and send your item to: Hibernicis, Downsview House, 91 Marlborough Road, Lancing Business Park, Lancing, West Sussex, BN15 8SU
Shipping
To return your product, you should mail your product to: Hibernicis, Downsview House, 91 Marlborough Road, Lancing Business Park, Lancing, West Sussex, BN15 8SU
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, could vary.
If you are shipping an item valued over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Our Flagship Store
Located at the corner of the iconic Hollywood Road and Aberdeen Street, where the commercial meets the creative, our Hibernicis flagship store stands proud as a unique destination for exquisite and effective bodycare inspired by Ireland.
81A Hollywood Road, Central, Hong Kong
Asaya at The Rosewood
We're proud to be stocked at the award-winning Asaya at the Rosewood Hotel in Hong Kong. Find us on the 6th floor of this stunning building where the expert Asaya team will guide you through our range.
6F, 18 Salisbury Road Rosewood, Victoria Dockside, Hong Kong
A sensory experience
Whether at our flagship store or the Asaya, creating a sensory experience for our community is essential. Teams at both locations will guide you first hand through our range encouraging you to smell and feel your selected products against the skin. They will be delighted to answer any questions you have and tailor their advice to your skin's specific needs.
