Shipping Policy

Thank you for visiting our website. We trust you have found our products to your liking. As soon as you have placed your order, we will send you an Order Confirmation Email to confirm we have received it. We process orders Monday to Friday. Once your order has been dispatched, you will receive a Shipping Confirmation Email to confirm that it's on its way.

Shipping Rates and Estimates (Deliveries from the UK)

Shipping option

Value

Service

Price

Ireland, Northern Ireland and UK

Under £75

Royal Mail Tracked 48 Hours

£7

Ireland, Northern Ireland and UK

£75 and Over

Royal Mail Tracked 48 Hours

Free

Europe

Under £150

Royal Mail / Parcelforce

£15

Europe

£150 and Over

Royal Mail / Parcelforce

Free

USA & Canada

Under £200

Royal Mail / Other

£25

USA & Canada

£200 and Over

Royal Mail / Other

Free

Rest of the World

Under £200

Royal Mail / Other

£25
Rest of the World £200 and Over Royal Mail / Other Free

 

Shipping Rates and Estimates (Deliveries within Hong Kong)

Hong Kong All Orders SF  Free

 

Shipping Timelines

We will give you an estimate of when your order will arrive, and we may send them in one or more packages, depending on what you have ordered. 

Typical Delivery Times From Date Of Dispatch:

  • Ireland, Northern Ireland and UK: 2 Working Days
  • Europe: 3 - 7 Working Days
  • USA & Canada: 7 - 14 Working Days
  • Rest of the World: 7 - 14 Working Days

Please Note:

  • Delivery times are calculated based on the date the order is dispatched.
  • When placing your order, do make sure to provide your complete address including postcode where applicable and any other critical information to avoid any delays.
  • During peak holiday periods such as Christmas, or due to other exceptional circumstances, you may experience some delivery delays.
  • Unfortunately, we cannot deliver to P.O. Box addresses.
  • If for any other reason we cannot send your order to the address you specified, we will let you know. We will do our best to find a solution so you can start enjoying our products as soon as possible. 
  • If for any reason, we cannot deliver to your country, we will let you know by email.

Liability

Unfortunately, we at Hibernicis do not accept any liability for delayed delivery caused by a third party, and as soon as you receive your order, the goods become your responsibility.

General Information & Customs Information

Once you have chosen your Hibernicis products and navigated to the checkout page, we will calculate the delivery fee and add it to your total. In certain countries there may be a maximum weight per package, resulting in your order being shipped in multiple packages. 

If for any reason, you are not able to pick up your parcel, and it makes its way back to us, we will have to apply additional postage charges for re-sending your order. For all products we ship outside of Ireland, Northern Ireland and Great Britain it's your responsibility to comply with your local laws and regulations regarding the import of products of this kind. Those can vary from one country to another, so we would definitely recommend getting in touch with your customs office if you have any doubts! 

To comply with customs rules for cross border shipments, the value of your order will be listed on the outside of the package, and it may be subject to opening and inspection by customs authorities. The authorities in your country may also apply additional taxes and other fees, which will be yours to settle. If you would like to know more, do get in touch with your local customs authorities.

International Shipping

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. Hibernicis is not responsible for these charges if they are applied and are your responsibility as the customer.

How Do I Check The Status Of My Order?

The Shipping Confirmation Email you receive from us will include a tracking number which you can use to track your order. It may take up to 48 hours for that information to become available. 

If you haven't received a message from us, do get in touch at contact@hibernicis.com and we will look into it for you. Make sure to write your full name and order number in your email. 

Refunds, Returns, and Exchanges

Please refer to our Refunds & Returns Policy for any questions. If you would like to know more about anything on our site, or there's a question we haven't answered, we would love to hear from you. You can email us at contact@hibernicis.com.
Hong Kong

Our Flagship Store

Located at the corner of the iconic Hollywood Road and Aberdeen Street, where the commercial meets the creative, our Hibernicis flagship store stands proud as a unique destination for exquisite and effective bodycare inspired by Ireland.

81A Hollywood Road, Central, Hong Kong

Hong Kong

Asaya at The Rosewood

We're proud to be stocked at the award-winning Asaya at the Rosewood Hotel in Hong Kong. Find us on the 6th floor of this stunning building where the expert Asaya team will guide you through our range.

6F, 18 Salisbury Road Rosewood, Victoria Dockside, Hong Kong

A sensory experience

Whether at our flagship store or the Asaya, creating a sensory experience for our community is essential. Teams at both locations will guide you first hand through our range encouraging you to smell and feel your selected products against the skin. They will be delighted to answer any questions you have and tailor their advice to your skin's specific needs.

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