Refunds & Returns Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund. To be eligible for a refund, your item must be unused and in the same condition that you received it. It must also be in the original, sealed, undamaged packaging.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. It is our intent that your refund will be processed within 14 days. Refund times may vary depending on your bank or financial institution.
Late Or Missing Refunds
If you haven’t received a refund within 14 days, first check your bank account again. Then contact your credit card company as it may take some time before your refund is officially posted. Next contact your bank as there is often some processing time before a refund is posted.
Finally, if you still have not received your refund after 14 days and completing the above, please contact us at contact@hibernicis.com
Sale Items
Only regular priced items may be refunded.
Exchanges
We only replace items if they are defective or damaged. Please send us your defective or damaged product to the below address with an accompanying e-mail with the reason for your exchange to contact@hibernicis.com:
Asia, Australia, and New Zealand Customers:
If you are based in or if the recipient received their order in Asia, Australia, or New Zealand, please send all returns or exchanges to:
Hibernicis, 81A Hollywood Road, Central, Hong Kong
Europe, USA, and Canada Customers: If you are based in or if the recipient received their order in Europe, the USA, or Canada, kindly direct all returns and exchanges to:
Hibernicis, Downsview House, 91 Marlborough Road, Lancing Business Park, Lancing, West Sussex, BN15 8SU
Please ensure that items being returned or exchanged are in their original condition, unworn, and with all tags attached. For further assistance or inquiries, feel free to contact our customer service team.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, could vary.
If you are shipping an item valued over £50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.